Gaming Act (Cap. 583), article 18

18. (1) Without prejudice to the functions established in article 7, the Authority shall also have the function of receiv ing complaints from players arising out of or in connection with an y gaming service, without prejudice to any other function which m ay be assigned to it by the Board from time to time. (2) The Authority may carry out this function by means of an internal unit or otherwise. (3) In carrying out this function, the Authority shall, to the extent possible, assist and c ooperate with bodies responsible f or out- of-court settlement of consumer disputes in Malta and in other EEA States in the resolution of local and cross-border consumer dis putes concerning gaming services provi ded by an authorised person. Safeguarding of player funds.